Our Mooncup satisfaction guarantee is offered after 90 days of use. The satisfaction guarantee cannot be claimed before the 90 days have passed since your order or purchase date.
You can claim your money back or alternative size for up to six months post-purchase. The satisfaction guarantee can only be claimed once per customer.
Please note, we can only offer a new size Mooncup to customers based in the UK.
The satisfaction guarantee applies to Mooncup Original and Mooncup Beginner menstrual cups bought online or in stores, excluding Amazon and Asos.com, who handle their own return and refund processes.
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