Refund policy
Returns & Exchanges
We want you to be happy with your Mooncup products but due to the nature of the products and for hygiene reasons we cannot accept returns or issue refunds due to change of mind.
Returns will only be accepted if the goods are faulty, have wrongly been described or you receive an incorrect order. Occasionally, and for reasons beyond our control, products get damaged in transit.
Should you believe your products have not arrived in great condition, please contact us within 14 days of delivery by email at customercare@wearemooncup.com with a photo the damaged product(s) and your receipt.
If we offer you a refund, we will refund you the full amount within 3 days of receiving your email. Please note that banks might take an additional 3-5 days to refund the amount to your card.
Mooncup Satisfaction Guarantee
The Mooncup Satisfaction Guarantee only applies to Mooncup menstrual cups bought online or in stores, excluding Amazon and Asos.com who handle their own return and refund processes (if you purchased your Mooncup from ASOS.com or Amazon please contact them directly).
In order to claim the satisfaction guarantee you will need to provide proof of purchase (this should be an itemised order confirmation or receipt that clearly shows the purchase of a Mooncup) from an authorised seller, or provide your order details if you purchased your Mooncup directly through our website.
The satisfaction guarantee cannot be claimed until 90 days after the date of purchase.
The satisfaction guarantee can only be claimed once per customer.
The satisfaction guarantee applies to Mooncup menstrual cups and is valid for 6 months from the date of purchase
The satisfaction guarantee excludes any shipping costs or customs charges that may have been incurred when purchasing the Mooncup menstrual cup.
To claim the satisfaction guarantee, please get in touch with your full name and proof of purchase, and let us know the reason for requesting the Satisfaction Guarantee. We will then get back in touch as soon as possible to get this arranged for you.
We reserve the right to change the terms and conditions relating to the satisfaction guarantee or discontinue it at any time. Our decision on all matters relating to the satisfaction guarantee is final. If the satisfaction guarantee is discontinued, &SISTERS Ltd will endeavour to process all eligible requests made prior to the guarantee being discontinued.
