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Shipping Policy

This Shipping Policy outlines the terms regarding shipping and delivery for all Mooncup orders.

Shipping Methods: We offer various shipping options to accommodate your needs. Details of available methods can be found during the checkout process.

Shipping Rates: Shipping rates are calculated at checkout based on your location and the shipping method selected. Rates may vary for domestic and international orders.

Processing Times: Orders are typically processed within 3-5 business days. Delivery times will vary based on the selected shipping method and destination.

Tracking: Once your order has shipped, you will receive a confirmation email containing a tracking number to monitor your order's progress.

International Shipping: Mooncup ships internationally; however, some restrictions may apply based on local regulations. Customers are responsible for any import duties or taxes applicable in their country.

Return Shipping Costs: If you wish to return your order, please note that customers are generally responsible for return shipping costs, except in cases of faulty or incorrect items.

Risk of Loss: The risk of loss or damage to the products transfers to you upon delivery at the specified shipping address.

Customer Support: For any shipping-related inquiries, please contact us at customercare@wearemooncup.com.